Gaining a New Perspective

Have you ever gone grocery shopping, gotten the items you bought into your car, made it all the way home and as you're heading inside to unpack have the unthinkable happen. You drop a bag only to hear the too familiar sound of something break.

Oh sure the handle on the bag could have snapped or the item might have  been slippery to hold, but something definitely broke because you can see a puddle forming on the ground.

It could have been the dozen eggs or a glass jar of pickles or even the bottle of ketchup.

Typically at that moment there are a couple of things that go through my mind (and sometimes in this order): "Great, I'm going to have to clean up a mess now" and "I'm going to have to make a trip back to the store to get another."

I never stopped to consider what the producer of those items would have thought though. Until this summer.

On two different occasions this summer I had customers who bought jars of honey (we bottle ours into clear mason jars) and called hours later asking to buy a replacement jar as they had dropped theirs after making it home.

I suppose it wasn't until I had produced and sold a product myself that I had gained a different perspective when a jar of any type of product was broken.

I certainly wasn't upset, but instead I was surprised to discover a new perspective: a view from the producer's side of the producer/consumer system where normally I am, for the most part, a consumer.

Comments For This Post: (2) | Post Your Comments! Hide The Comment Form
Tim says...
Date:   December 22, 2013, 4:16 pm

In the case of honey you also have to consider the amount of work done by the bees that may have potentially been wasted. Hopefully in those cases ants, wild bees or something else may have benefitted.

Nick Holmes says...
Date:   December 23, 2013, 4:48 pm

You should think about asking them to bring the broken jar back with as much honey as they can scrape together; they can't do anything with it with glass shards in it. If you put it by the hives the bees will clean the glass to a shine and the honey goes back into the system. You could even off them a bit of money off the new jar, as even after the bees use some up cleaning etc the honey will be going back in the supers. 

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